BOSOP poster presented at the Professional Services Quality Initiative event 24/11/2011

Mark designed a poster for the Professional Services Quality Initiative event which was held today at the Northern General hospital in Sheffield.

The poster focused on the experiences of  ‘seldom heard’  older people when accessing Medical Outpatients and was based on work carried out for UCHD by Fiona Wilson and Maureen Ibbotson, two nurse-lecturers from Sheffield Hallam University. This work involved gathering more stories about using the outpatients department but this time from older people in Sheffield’s Pakistani community and older people living in care homes (and their carers).See the poster.

Fiona and Maureen produced a report summarising the experiences of these older people and identifying the issues that could improve outpatient services for them. A number of these issues were highlighted in a handout which was also presented at the event .