User-centred Healthcare Design National Institute for Health Research logo

Project aims

The aim of greater respect for users’ dignity was particularly important. This was to be addressed in a number of ways. As well as a more personalised approach, people would be given as much choice and control as possible. They would be listened to with care and supported to express their wishes. And they’d be helped to feel confident and maintain their self-esteem.

If these aims could be achieved, we believed the benefits would be twofold for older people who needed the services. For one thing, the quality of treatment and care would improve. But people would also experience less stress and anxiety about using the services – which would be better for their overall well-being and make them less likely to miss appointments.

Project updates

BOSOP poster presented at the Professional Services Quality Initiative event
The poster looks at the experiences of 'seldom heard' older people when accessing Medical Outpatients.

Final BOSOP management meeting
This group met to hear about experiences of using outpatients from older people in Sheffield's Pakistani community and older people living in care homes (and their carers).

Better Outpatients: DVD launch
The BOSOP corporate event celebrated the end of the project and launched the 'Outpatients; older peoples stories' DVD.

Better Outpatients: what next?
As BOSOP reaches it's 'official' end here's a brief look at what we've acheived and what happens next.

Better Outpatients: the story so far...
The BOSOP project is now well underway. Here we introduce you to the project and tell you the story so far.

Project downloads

Short Paper at the Participatory Design Conference 2010
UCHD will be presenting a short paper at the Participatory Design Conference 2010 in Sydney.

Journal paper: Design-Led Service Improvement for Older People
UCHD have had a paper published in the Australasian Medical Journal (AMJ).

'A' Road Proposal
A proposal for 'A' Road layout at the Royal Hallamshire Hospital, Sheffield to improve patient experience.

New appointment letter
New appointment letter designed by patients and staff.