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Outpatient services

Better Outpatient Services for Older People (BOSOP)

Here’s an example of how UCHD makes a real difference to people who need healthcare services. It’s a project called BOSOP – Better Outpatient Services for Older People.

During the BOSOP project we found ways to improve outpatient services used by older people at the Royal Hallamshire Hospital in Sheffield.

The project set out to work on four key areas:

  • Making the services more personal, responsive and respectful of people’s dignity
  • Making the services easier to access and giving better support to people to use them
  • Giving the people who run services a better understanding of what the users want
  • Using the expert view of patients as a basis for training staff

Project updates

BOSOP poster presented at the Professional Services Quality Initiative event
The poster looks at the experiences of 'seldom heard' older people when accessing Medical Outpatients.

Final BOSOP management meeting
This group met to hear about experiences of using outpatients from older people in Sheffield's Pakistani community and older people living in care homes (and their carers).

Better Outpatients: DVD launch
The BOSOP corporate event celebrated the end of the project and launched the 'Outpatients; older peoples stories' DVD.

Better Outpatients: what next?
As BOSOP reaches it's 'official' end here's a brief look at what we've acheived and what happens next.

Better Outpatients: the story so far...
The BOSOP project is now well underway. Here we introduce you to the project and tell you the story so far.

Project downloads

Short Paper at the Participatory Design Conference 2010
UCHD will be presenting a short paper at the Participatory Design Conference 2010 in Sydney.

Journal paper: Design-Led Service Improvement for Older People
UCHD have had a paper published in the Australasian Medical Journal (AMJ).

'A' Road Proposal
A proposal for 'A' Road layout at the Royal Hallamshire Hospital, Sheffield to improve patient experience.

New appointment letter
New appointment letter designed by patients and staff.