Better Outpatient Services for Older People (BOSOP)
Here’s an example of how UCHD makes a real difference to people who need healthcare services. It’s a project called BOSOP – Better Outpatient Services for Older People.
During the BOSOP project we found ways to improve outpatient services used by older people at the Royal Hallamshire Hospital in Sheffield.
The project set out to work on four key areas:
- Making the services more personal, responsive and respectful of people’s dignity
- Making the services easier to access and giving better support to people to use them
- Giving the people who run services a better understanding of what the users want
- Using the expert view of patients as a basis for training staff