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Short Paper at the Participatory Design Conference 2010 09/11/2010

UCHD will be presenting a short paper at the Participatory Design Conference 2010 in Sydney. The paper describes our use of Experience Based Design (EBD) to improve the outpatients service for older people at Sheffield Teaching Hospitals. We discuss some of the challenges that we faced and makes some recommendations for how EBD might be developed to tackle them.

UCHD_ShortPaper_PDC2010

Project updates

BOSOP poster presented at the Professional Services Quality Initiative event
The poster looks at the experiences of 'seldom heard' older people when accessing Medical Outpatients.

Final BOSOP management meeting
This group met to hear about experiences of using outpatients from older people in Sheffield's Pakistani community and older people living in care homes (and their carers).

Better Outpatients: DVD launch
The BOSOP corporate event celebrated the end of the project and launched the 'Outpatients; older peoples stories' DVD.

Better Outpatients: what next?
As BOSOP reaches it's 'official' end here's a brief look at what we've acheived and what happens next.

Better Outpatients: the story so far...
The BOSOP project is now well underway. Here we introduce you to the project and tell you the story so far.

Project downloads

Short Paper at the Participatory Design Conference 2010
UCHD will be presenting a short paper at the Participatory Design Conference 2010 in Sydney.

Journal paper: Design-Led Service Improvement for Older People
UCHD have had a paper published in the Australasian Medical Journal (AMJ).

'A' Road Proposal
A proposal for 'A' Road layout at the Royal Hallamshire Hospital, Sheffield to improve patient experience.

New appointment letter
New appointment letter designed by patients and staff.