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We want to share our work with a wide audience. There are lots of technical terms and acronyms that we use every day, but which you might not be familiar with. That’s why we’ve included this glossary of some of the more technical terms that we’ve used on our site.

Hopefully it will give you a richer understanding of the work we’re doing and the improvements we’re trying to discover, design and build.

Co-design means the people who use products and services take part in designing them. In healthcare, patients, staff and those who manage and commission services get involved in design work.

Dose Adjustment For Normal Eating. A course to help people with type 1 diabetes improve their self-management – monitoring blood glucose levels and adjusting insulin injections according to what they eat, what exercise they do and how much alcohol they drink.

Experience Based Design. A set of tools and techniques for healthcare service improvement developed by the NHS Institute for Innovation and Improvement.

National Health Service. The United Kingdom’s public health service, free at the point of access to all UK citizens.

Patient and Public Involvement is a movement within the UK’s NHS to ensure that those who use health services are directly involved in their development. For more information, see the NHS Centre for Involvement.

In design, prototypes are models that enable designers and users to test design ideas for new products and services. These models can be of physical objects and devices, interactions with computers, or of procedures and practices. They also range from simple cardboard and paper models to fully working digital devices.