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Better Outpatients: DVD launch 04/08/2010

On Tuesday 3rd August 2010 User-centred Healthcare Design (UCHD) held an event to celebrate the end of the BOSOP project and the launch of a DVD called ‘Outpatients: older peoples stories’, produced during the project.

The event was held in the long gallery at the Millennium Galleries, Sheffield and was attended by 75 people from the hospital, local health service and other interested groups.  It was wonderful to see many of the people who took part in the project back together and they were treated to presentations from the project team, funders and local charities.

There was also a performance from the local applied theatre group Dead Earnest. This is the group the project commissioned to deliver training to the staff of the outpatient department on customer care.

The premier of the DVD was particularly poignant as many of the older people who’s stories we used to make the DVD were present and the power of their stories reached everyone in the room.  For a copy of the DVD please email

Many of the outputs from the project are continuing to influence the outpatients department and beyond in Sheffield Teaching Hospitals NHS Foundation Trust.

In the download section you can look at some of the resources we have created and publications that have resulted from the project.

Project updates

BOSOP poster presented at the Professional Services Quality Initiative event
The poster looks at the experiences of 'seldom heard' older people when accessing Medical Outpatients.

Final BOSOP management meeting
This group met to hear about experiences of using outpatients from older people in Sheffield's Pakistani community and older people living in care homes (and their carers).

Better Outpatients: DVD launch
The BOSOP corporate event celebrated the end of the project and launched the 'Outpatients; older peoples stories' DVD.

Better Outpatients: what next?
As BOSOP reaches it's 'official' end here's a brief look at what we've acheived and what happens next.

Better Outpatients: the story so far...
The BOSOP project is now well underway. Here we introduce you to the project and tell you the story so far.

Project downloads

Short Paper at the Participatory Design Conference 2010
UCHD will be presenting a short paper at the Participatory Design Conference 2010 in Sydney.

Journal paper: Design-Led Service Improvement for Older People
UCHD have had a paper published in the Australasian Medical Journal (AMJ).

'A' Road Proposal
A proposal for 'A' Road layout at the Royal Hallamshire Hospital, Sheffield to improve patient experience.

New appointment letter
New appointment letter designed by patients and staff.